AI Chatbot & Virtual Assistant Development
Build intelligent AI chatbots and virtual assistants that understand context, handle complex queries, and integrate seamlessly with your business systems. Custom-built for Australian businesses—not generic templates.
Why Choose Custom AI Chatbots Over Generic Platforms?
Trained on Your Business
Your chatbot knows your products, services, policies, and FAQs. Not generic responses—intelligent answers based on your actual knowledge base and documentation.
Multi-Channel Deployment
One chatbot, multiple channels: website, WhatsApp, Slack, Microsoft Teams, SMS. Consistent experience everywhere your customers are.
Australian Data Hosting
All conversations and customer data stored in Australian AWS data centers. Full compliance with Australian Privacy Act. No data sent offshore.
Deep System Integration
Connect to your CRM, helpdesk, booking system, database. Your chatbot doesn't just answer questions—it takes actions like creating tickets, booking appointments, and updating records.
AI Chatbot Solutions
Customer Service AI Chatbot
Handle common customer queries 24/7, escalate complex issues to human agents, and provide instant answers to FAQs. Reduce support ticket volume by 40-60%.
- 24/7 instant responses to common questions (order status, pricing, policies)
- Intelligent escalation to human agents when needed
- Integration with helpdesk systems (Zendesk, Freshdesk, Intercom)
- Multi-language support (English + LOTE as needed)
Lead Qualification & Sales Assistant
Engage website visitors, qualify leads through conversational Q&A, book discovery calls, and route hot leads directly to your sales team.
- Proactive engagement of website visitors based on behavior
- Conversational lead qualification (budget, timeline, fit assessment)
- Calendar booking integration (Calendly, HubSpot, Google Calendar)
- CRM integration for automatic lead creation and scoring
Internal AI Assistant (Employee Support)
Help your team find information faster, automate internal requests, and reduce time spent on repetitive questions. Your company knowledge base, accessible via chat.
- Instant access to company policies, procedures, and documentation
- HR support (leave requests, benefits info, onboarding questions)
- IT helpdesk automation (password resets, software access requests)
- Deployment via Slack, Microsoft Teams, or internal portal
What Makes Our Chatbots Intelligent
Context Awareness
Remembers conversation history, understands follow-up questions, and maintains context across multiple exchanges—not just keyword matching.
Natural Language Understanding
Handles typos, slang, and varied phrasing. Understands intent, not just exact phrases. Works with how your customers actually talk.
Real-Time Data Access
Queries your live systems for up-to-date information (order status, inventory, account details) instead of static pre-programmed responses.
Continuous Learning
Improves over time by learning from conversations. We analyze gaps, add new responses, and refine accuracy based on real usage data.
Handoff to Humans
Knows when it's out of its depth and seamlessly transfers to a human agent with full conversation context—no customer frustration.
Analytics Dashboard
Track conversations, resolution rate, common questions, escalations, and customer satisfaction. Understand what your customers need.
Our Development Process
Discovery & Use Case Mapping (Week 1)
Analyze your customer conversations, support tickets, and FAQs. Define chatbot scope, conversational flows, and success metrics.
Build & Train (4-6 Weeks)
Develop conversational AI, train on your knowledge base, integrate with your systems, and test with real scenarios. You'll review working prototypes at 2-week intervals.
Deploy & Optimize (Ongoing)
Soft launch to a subset of users, gather feedback, refine responses. Full launch with monitoring, analytics, and continuous optimization. 30 days of included support.
Investment
Custom AI chatbot projects typically range from $20,000 to $80,000 depending on complexity, integrations, and number of channels. No per-conversation fees—one-time build cost plus optional maintenance.
What's Included
- Custom chatbot development and training
- Integration with your CRM, helpdesk, and business systems
- Multi-channel deployment (web, WhatsApp, Slack, Teams)
- Analytics dashboard and conversation monitoring
- Team training and documentation
- 30 days post-launch support and optimization